I bought a Poulan chainsaw for my husband's birthday in January - the saw does not work. Not something you use everyday in OH in January - when it was used (in February due to a fallen tree) and wouldn't work, I took it back to Menards to be told since "we didn't buy their extended warranty" they will NOT refund or exchange it since it is past 30 days.
Poulan will not stand behind it either after 30 days - I will not shop at Menards anymore, nor buy another Poulan product. I will shop at Lowe's or Home Depot (and even pay more if I need to!) and only buy Stihl products from now on!
Customer SERVICE is where it's at these days - something Menard's nor Poulan is willing to do!