i tried to purchase an air compressor at the galesburg menards store and was given a price for the item by an employee. the price i was given was 179.00.
when we went to check out it rang up 279.00. i asked the teller to call and check the price and she was told 179.00. i had her punch in the code written on the side of the box, the same code that was written on the side of all 5 boxes. It came up 179.00.
i asked to talk to the manager and i met him in the isle that the product was in. while i was talking to him about the price another employee called security on the radio not because i was upset but to have them check the video to see if i had written the sku number on the boxes that were 11 or 12 feet up on the top shelf. i asked what the *** was going on and were they accusing me of trying to steal or change the price. all the manager would say was what do you want from me.
What did i want from him was to not be called a thief in front of my wife and two children and to make it wright. i did not price the product i did not write the sku number wrong on the box if indeed it was wrong and i did not want to waste 30 minutes being treated like a criminal and leaving the store which i had just spent 6000.00 at a month prior when building the garage i was buying the compressor for. what i wanted was to be treated like a customer a paying customer that is the one that pays his salary. i think in this new day of buying power the main focus has been lost in a lot of areas.
the customer should always leave the store happy so that he returns to the store on another day to spend more of his hard earned money and to continue to keep the chain of the economy flowing. i indeed was not happy and am still not. i have made many attempts to contact someone other than the manager of that store but can not get a regional or corporate number. i went as far as to submit a resume on line with the hr department listing all that i have said here and have not gotten a reply.
i guess the customer satisfaction is not what is important but that they hope you forget how you were treated and come back again for more disappointments in the future. If any of you in the Midwest remember 9/11 and the day it happened Casey's gas stations raised their prices to 4.00 or higher when gas was only 1.90 a gallon and tried to take advantage of all Americans in a time of crisis but i do and to this day have not spent on red white and blue penny at a Casey's.
so if you think i will forget how i was treated you are very wrong.
Monetary Loss: $179.