2 days ago, I went to Menards to get supplies for a project I'm starting at my house. And I can't get it out of my head how upset I was by the time I left there.
I really do LOVE MENARDS! I go in there and "get lost" looking the stuff. My mind starts going in all directions. It's my favorite store, for a girl that's kinda weird...
Anyway, 3.5 hrs later with my cart full $300 worth (28 items), I head to the checkout. Nothing *** me off more than the Menards checkout! I complained directly to Menards when they first changed to this process, no response. Not surprised.
Whatever genius thought this was a good idea - was wrong on so many levels!! After putting my stuff on the conveyor belt, the cashier whipped thru all my items, which were then getting jammed up at the bottom. I went to the end of the checkout to bag my stuff, while the cashier stands there an watches me.........no help, no comments, just stands there and watches. I had asked them to have someone bring to the front a power washer that was on sale for $104 because I had no room in my cart.
This took 4 people chatting on walky talkies, asking me about the power washer. It was the only one that was $104 on sale. Can't miss it, not sure why it was so confusing. Then they had a stock clerk carry it out to my car for me, while I pushed my cart.
He put the power washer in the backseat and then thanked me and walked away. While I was unloading my cart......offered no help. The result - my 3.5 hrs spent in lala land, ended with me being like WTF happened to customer service!! They are very helpful in the store when you are looking for something, if you can find someone.
But once you get to check out, forget it.
You're on your own!
The sad part, it's my favorite place to go! I have option to go to Home Depot (and did yesterday), as well as, Lowe's (which I'll be going to tonight after work).
Product or Service Mentioned: Menards Cashier.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Menards Cons: I hate the checkout.