First I want to say that I LOVE Menards. I live in Kirksville MO and up until a few years ago, we did not have Menards in Kirksville, but I would always go to the one in Columbia, MO, Springfield, MO or Ottumwa IA when I visited those cities, well, because I just love Menards.
So when we got one of our own, my husband and I were both thrilled. But, I recently had a horrible experience and now I don't ever want to go back to one. We went in on a Sunday a few weeks ago and it was snowing and very cold. I had a mask on, over my nose and mouth like I am supposed to, but I wear glasses and my glasses had fogged up, so I pulled my mask down below my nose for a few seconds to get my glasses to unfog and during those few seconds I got screamed at by an employee of the Kirksville Menards.
While I totally understand the importance of wearing a mask and wearing it properly ( I work at a high school) I do not think yelling at your customers is right. I was no where near any other employee or customer when I had my mask down below my nose. Yelling at your customers is just making you lose customers. I went next door to Home Depot and purchased a new washer, dryer and stove/oven.
Your store lost over $1800 that day. I think that you need to rethink your policy of yelling at your customers. I called to talk to the manager and basically she just said Ok, Ok, Ok. Never apologized.
I have seen other stories on social media ( Facebook) about this happening to them at Mendards.
This disheartens me, because I used to love Menards. Now I simply cannot go back if this is your policy.
Location: Kirksville, Missouri