I've been a Menard's customer for over 20+ years and have never faced such an embarasing situation till today. My wife and I went to Menards with the intention to buy a patio swing and found one that we both liked and after contacting one of the store workers about the item we decided to purchase it.
After about 40 min the worker showed up with the swing in a box but since the box had some serious external damage I asked him to get us one without this issue. The worker left and never returned and subsequently I talked to the manager. He stated that he was going to take care of the issue and me and my wife waited and waited for at list another fifteen min. We decided to leave the store without the item and while we were in the parking lot I identified the worker that never got back to us and asked him why he never bother to return with the item or at list explain to us the reason for the lack of service and to our surprise he got mad at me and went into the store.
The store manager (Matt Gutzman) and his assistant (Jonathan Wojdula)came up to me andpretty much told me that if I wasn't happy with their services to leave their store and never return. At that time I wished I could go back in time at list twenty years and never put a foot at Menards.
Thank God there is other stores like Home Depot and Lowes otherwise we would all be dealing with this kind of treatment for ever. Thanks for showing your true face Menards because me and people I know will keep that in mind.
Monetary Loss: $289.