Purchased hot water heater from menards in Fridley, MN in 2015 . My sons picked it up for me & carried it down to the lower level, .
The box was in perfect shape, we cut along the bottom and lifted it up over the hot water heater. We noticed a good sized dented in area in the side of the hot water heater. Called Menards & they said we could bring it back and get a different one
but that was the last one in their store so they could check other stores. My sons work full time & they already spent enough time.
A heavy hot water heater isn't the easiest thing to just pick up and return like a screwdriver or something. I was told if it had been delivered by them or so called a company they use they would bring it back. Asked for some money off due to the damage and they said, no". So I set up a delivery of another one at a cost of about 75.00 or so.
Then I was suppose to receive paper work to sumit to the manufacturer to reimburse me for my delivery charge. Well the paperwork was never received.
I'm tired of all their *********.
Reason of review: Damaged or defective.
Monetary Loss: $75.
Menards Cons: Customer service, He lied, Product broke.