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Had a key that did not cut. Bought 5 keys.
Went to customer service for a refund. Young lady called another young lady named Zianna, when Zianna came to the desk, I explained to her that one of my keys came out blank &;; I needed a refund. She said. " we dont do that call the # on the side of the machine .
I said , oh no I just want a refund for the one key that came out uncut. She did not apologize, or fain interest in my business. I had a cart full of products that I was GOING to purchase, I said, "mam, all I need is a refund for this one key that did not cut, I dont need a refund for my whole order as 4 of the keys came out cut. "
She said" #s on the side of the machine." Im not going to keep repeating myself , what do you not understand"
At this time, I asked to speak to the manager.
She replied " there is no one over me, I said, well I would like to speak to your general manager, she said "they never in the store"...
I said well I would like to speak to somone else..
She huffed through a back entrance gate &; slammed it hard as she burst through it,
I assumed she was retrieving another manager for me to speak with ( she definitely was not interested in my dilema or willing to help or listen ,
I waited about 7 minutes. She came back through the gate to the customer service desk & said to me " i done told you there is a number on that machine, what dont you understand about what I said?"
I said to her, "young lady, I havedisrespectedected you in anyway, why are you treating me with such disrespect"?
She said " cause I dont like repeating myself. & you obviously dont listen, cause I told you the # is on the machine & you dont seem to get it."
I said to her," I spend alot of money here & This experience with you is making me never want to shop here again."
She replied" boobye!" & waived her hand at me . , so disrespectfully that I was in shock!!
I went to another desk, located in front of the registers to find someone else to speak to, I have been a retail manager for 25 years & have NEVER seen such a display of horrible customer service... Never once did this young lady ever apologize, or act like she was interested in helping me & to say to a guest, the things she said , unreal... If I would have been nasty, or direspectful, or disagreeable, or mean, maybe I could have some understanding, but this young lady was rude, dismissive, , disrespectful, & ACTUALLY HORRIBLE! IT WAS SHOCKING!!
SHE THOUGHT SHE WAS CUTE WHEN I TOLD HER SHE MADE ME FEEL LIKE NEVER SHOPPING AT THAT STORE AGAIN, WITH HER CURT & DISRESPECTFUL " BOOBYE" COMMENT.
Now, please know, I never raised my voice, never Was demanding or kurt, never was anything but respectful, all I wanted was a refund for a key that did not cut at all!!!! Really!! & to be treated this way , WHY?????????????????????????????
WHEN I finally was able to speak to another manager, ( I found another associate, that helped me locate another manager) Michelle listened to what happened to me, explained to me that the key company was a third party & not represented by the store & gave me a # so I could try to get a refund . What on earth was that other ladies problem, that she could not treat me with a tiny bit of courtesy??????
I WILL NEVER EVER, EVER WALK IN THAT STORE AGAIN BECAUSE A SUPPOSED ASSISTANT MANAGER ???
CHOSE TO TREAT ME IN THIS MANNER TODAY....
WHAT IN THE WORLD WAS SHE THINKING??
IS IT WORTH HER FEELING SUPERIOR TO TREAT A GUEST THIS WAY????
MY FAMILY SPENDS AT LEAST 100$ A MONTH AT THIS LOCATION .
ALL MY PAPER PRODUCTS, ALL MY CLEANING SUPPLIES, PET SUPPLIES, & MY HUSBAND IS A CONTRACTOR SO WE ALWAYS NEED TOOLS , SCREWS WOOD, ETC.
WE ALSO ALWAYS BOUGHT ALL OF OUR APPLIANCES, & HOME IMPROVEMENT SUPPLIES FROM THIS LOCATION!!
LISTEN TO ME WGEN I TELL YOU, THAT BUSINESS WILL NOW GO TO LOWES & HOME DEPOT...
I AM STILL IN SHOCK....
I JUST CANNOT BELIEVE IN A MILLION YEARS AN ASSISTANT MANAGER WOULD BEHAVE THIS WAY TO ANYONE....
I TRIED TO CONTACT THE GENERAL MANAGER SCOTT FIRSCH, BUT WAS GIVEN A PHONE # THAT WAS NOT IN SERVICE...
MENARDS EAST COLUMBUS OHIO
EAST BROAD STREET. 43068
User's recommendation: Menards does not want my business.
Monetary Loss: $4.
Preferred solution: Apology.
Menards Pros: Convenient.
Menards Cons: Treated terrible by asst manager.
Location: 6800 Rosehill Road, Columbus, OH 43213