My husband and I were in Menards in Omaha, NE. We were purchasing wood flooring for our bedroom. In addition to the flooring, my husband was looking for a bit. He had his old bit with him so he could compare and make sure he got the correct one. While looking, he couldn't tell from the packaging so he opened the bit to look closer. It wasn't what he needed so he put it back, pushed the plastic back over and hung it back up.
We proceeded to check out, paying over $1200 for the flooring. As soon as we walked towards the exit, several employees surrounded us and accused my husband of STEALING a $2.24 bit!!! Are you freaking kidding me??? We would spend over $1200 but steal a $2.24 item? I was left to sit with all the flooring while my husband was pulled into the office upstairs, questioned and made to empty out his pockets.
When he explained that he had opened the packaging to look at the bit, an employee walked back down to the aisle and indeed......found the exact package that had been opened. My husband was lectured about opening packages in the store and sent on his way.
NO apology for the embarrassment caused. NO apology for how he was treated. NO apology for anything that happened.
I will NEVER shop Menards again. Suck it
Product or Service Mentioned: Menards Customer Care.
Reason of review: Idiot Employees.
Preferred solution: Let the company propose a solution.
Menards Cons: See complaint, Attitude of the store manager or guest services manager.