Bought a grill in may sent in the mail in rebate the next day and finally got tired of waiting for my rebate so messaged about it September 28th. Got told my rebate was mailed June 12th but wasn’t ever used so they would cancel that rebate and send another.
Well a few days later I received my rebate and went to the store today to use it and it was the one from June that was cancelled! Seems kind of weird after 4 months I call and complain and a few days later the one they supposedly sent 4 months ago shows up. Unless they walked it from the other side of the US and dropped it in my mail box there’s no way it actually got mailed in June. What more than likely happened was they just sent the rebate when I called and complained and now I’ll likely have to call and complain in another 4 months I guess.
Do right by your customers and mail the rebates in a timely fashion and not 4 months later after someone complains! Ridiculous to expect customers to wait this long for a rebate and to top it off the nearest Menards is 45 minutes away so I drove an hour and a half there and back for no reason because they wouldn’t honor my 4 month old rebate!!!