I was checking out at a menards store after shopping over 30 minutes in the store....I have a medical certificate from my dr as out not wearing a mask...the cashier was trained to not check anyone out without a mask, I asked to buy one, the front end manager came out and refused to check me out, I tried handing my money to my friend and they wouldn’t let her pay either, if took over 15 minutes and tons of insults from “Jody” before I could buy a mask, pay and leave, then when I contacted the main manger he was very unapologetic...I am a Spanish lady, and this woman I believe was racist, when I said that I was Spanish, she said you don’t look Spanish to me...what exactly does Spanish look like? Where is the customer service?
I have spent over $900 there during and through Covid and was never treated that poorly. The management and staff need a class on customary service and I am filing a complaint wirh a public agency for her being racist
User's recommendation: Stay out that store in Massillon.
Location: Strasburg, Ohio