Went to this Menards (very first time in any Menards store) on May 21, 2017 and was unable to locate anyone to help in the Doors area (I needed a storm door). An associate had to page/call for someone for me, and then when he came walking toward me, acted as if I had interrupted him.
I asked if he was busy; said "No". Then he still acted weird and I said do you work in "Doors" and he said, "Yeah". I needed help with the sizing and he didn't help with any suggestions, ideas, etc. for me as a woman who has no idea how to get a replacement door.
Anyway, from wanting to get a door THAT day, he wanted to sell me a custom door for $400+. I walked away saying I'd go to Lowe's or Home Depot. Spoke with the young female manager at front desk, and she only said, "I'm so sorry".
I left very unsatisfied and won't be back for anything big. Save your gas and go elsewhere.
Product or Service Mentioned: Menards Windows And Doors Department.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Menards Cons: Customer service in the doors department.