I do not understand how a company can continue doing business when most of their clients end up being not happy with the way they are treated after issues dealing with poor quality, lousy customer service and a *** set of rules dealing with their refund policy's. The ***'s at the top of the corporate ladder must scour the country for deals on sub standard products to dump on us and when we complain, they then tell us our time for dealing with issues, has expired.
If I have a instore credit, I cannot us it towards my bill payment! They want me to come in and buy more CHEAP *** with it. Managers are working with their ears closed as they allow us to ask questions and vent to them, only to follow the rules from corporate to the T. They have no flexibility to do the right thing, even if they know that they should.
The managers as well as corporate ALWAYS have their answer to your problem, even though it does not make any sense. Counter tops that warp, oh it's how you installed it. Stainless kitchen sinks that flex and twist when you scrub a dish in the bottom or turn on the tap due to being so cheaply made and thin, causing the plastic drain connections to fall off and dump the water onto the chip board cabinets, causing them to flake up and rot. We had to put a permanent caulking/sealer on the treads to keep it together.
Kitchen cabinets that have no quality, so we end up replacing a 2 year old set with another set from a different supplier. Hot water on-demand system listed form residential use only when you go to have it hooked up, the electrician says that you do not have enough hydro to run it and that it is a commercial unit. When we took it back, we lost 40% due to what they called a "restocking" charge. What a sad joke.
On wood products, 2x4's in their piles, I would pick up one that would weigh 1/3 of the next one. Both looked the same, neither looked wet, but one was inferior and was being sold to an unsuspecting consumer.
In short. Please avoid the hassles of dealing with this very poor company and their mis fit products and management employees.
The poor working stiffs that are employed there, usually find anything better and move on pretty quick. That is why they always have their help wanted signs out.
Your hard earned money, even your not so hard earned money would be better spent elsewhere. And your health will be better due to not having excess STRESS dealing with all of their ***
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.