I went to the O'fallon Menards today to pick up a garbage disposal. When I returned home with the appliance I realized that I had grabbed the wrong model.
I took the garbage disposal back to Menards hoping to find the correct model. When I walked in with my 2 year old and 6 year old in tow, the service desk was somewhat busy. I tried to catch an employee's eye to see if I could just run back and get the model I needed to make the exchange. I could not catch their eye and at that point my 6 year old said he had to use the restroom.
The disposal I already purchased was in the cart and I thought I would grab the correct model real quick, cruise by the restroom and then back to the service desk to exchange. When we got to the area where the disposals were located a very nice and helpful employee helped me look to see if the correct model was there. He saw the disposal in my cart and I explained I grabbed the wrong model and he was very nice and didn't say anything about needing a sticker or anything on the already purchased garbage disposal. I took my 6 year old to the restroom and then headed to the service desk to make the return.
As soon as I walked up to the service desk and said I needed to make a return, the employee looked at me skeptically and said "Where did you come in the store?" I was kind of confused and pointed to the door right behind me and she said "Did you walk past this desk?" I said yes and started to explain that I had a receipt and had originally just wanted to make an exchange and the employee began to explain in a VERY condescending tone that in the future I needed to make sure I stopped at the service desk and got a sticker for the item I wanted to exchange. I told her I did stop but they were busy and my son had to use the restroom. She proceeded to keep going with her condescending tone and said "Well I'll do it this time but if you don't want any trouble in the future you need to follow procedure". At this point I was getting frustrated because I could read her accusatory undertone and I had done nothing to deserve this tone.
First of all, I saw no "procedure" listed at the service desk. Secondly, no one would even look my way when I came in and was standing waiting for assistance,and last, but not least, I had a receipt that would match exactly to the exact product I needed to return. She made a production of having to call to some "manager" and see if it was ok to return the product since I had walked up to the service desk from the store area.
I did not at all appreciate her tone and service and told her I would not be returning to their store for any of my future needs. If you have a procedure you want followed MAYBE you should acknowledge customers when they come in!
Reason of review: Poor customer service.
Menards Cons: How i was treated.