We ordered a shed kit from menards. We thought picking it up would easy and not take long.
Yea right. They didn't know what door we needed to go to. Nothing was put together, shingles here, tar paper there, shed over there, nails go find them somewhere in the store. We asked when we bought the shed as a kit if everything came with to build it.
Yea it does but go run around the store and the yard to pickup your pieces. Then trying to find someone who could get us the actually shed kit (lumber pieces) was the biggest joke of all. Couldn't find any help waiting for at least 20min before we got helped. Then as they were getting this kit (it was on the top shelf behind another kit in the store) they nearly drop the kit in front of ours and almost pushed whatever was sitting against our kit off the other side of the shelf.
They never checked to make sure there weren't people in the other aisle or anything. Completely unsafe and pretty sure not OSHA certified. So they finally get our shed off the shelf and guess what they broke pieces of the lumber. So we wait again to be helped by a manager because we were not about the leave with broken pieces.
The manager was nice enough to replace the board but still it never should of happened in the first place. It took nearly 3 hours to get this shed. Had they grouped all our items together for pickup like you would expect, we'd been in and out in like 30mins not 3 hrs. Never again will we order from menards.
So disappointed. Menards is going down hill fast!
Reason of review: Poor customer service.
Menards Cons: Poor customer service, Waited forever to be helped.