Bismarck, North Dakota
7 comments
Not resolved

as I was using this flashlight the small bulb inside came loose I had this flashlight approximately 4 to 5 months I returned to Menard's in Bismarck, North Dakota store number 3055 customer relation they refused to exchange also I spoke to a supervisor by the name of Mike asked for a receipt and most small items that I purchase.I do not keep receipts I looked at a new light stated if a problem to return it to the store for exchange the light number is 575-7107 lifetime limited warranty I must say I was disappointed with the service I received.I am also a regular customer.

I live 5 miles away.The next city Mandan, North Dakota.Arthur Zueger 607 1st Ave., Northwest Mandan, ND 58554 phone number 701-663-6356

Review about: Guidesman Led Flashlight.

I didn't like: In-store service received on a warranty light.

Review #661571 is a subjective opinion of a user.

3.5
Discounts and Special Offers
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Warranty issue / $20
Preferred solution Let the company propose a solution

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Anonymous
North Platte, Nebraska, United States #1298268
so much for their life time warranty took one back go the run around an no replacement
Mastertec
Hi this guidesman led flash light 2000 lumens almost caught fire in my hand and when i went to remove batteries they were extremely hot. And they burn me i wouldnt buy this product ever im going to post it everywhere going to keep light to show everyone warning
Anonymous
#1209204
If it was purchased with a credit card it would not be a problem in that Menards keeps a record of these for a very long time, otherwise a receipt is a must to forgo abuse of the system.
Anonymous
#1047596
Omg another *** do you keep your ATM card or did you throw that away or do you just tell them u have one isn't that good enough?? Lol dumb of course you need a recipt its proof of purchase
Anonymous
to Anonymous Hammond, Indiana, United States #1188068
OMG what an absolutely poor response. The flashlight comes with a life time limited warranty. It could have been a gift, or purchased.
To ASSume someone is returning it for cash as the commentor below is poor customer service.
Did you steal that car your driving?
MrSharkNasty
You just don't understand why a receipt is required, it proves you actually purchased, when you purchased it and where you purchased it from. People will often steal items and try and return them for cash. It's your responsibility as the consumer to keep the receipt. If you expect the store to be responsible you the consumer also need to be responsible. Why are you leaving your personal information on a public forum? This just goes to show you are not the sharpest tool in the shed.
Dave
You do not understand as well. Menards can take it back and get credit from company as it is suppose to be a limited lifetime warranty. They deal with company reps on a {at most} monthly basis and a credit for returned items takes place.

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