I have shopped Menards for years, and have always had good service, good products, and courteous and helpful staff. Returns have been without hassle, rebates always paid, and many, many times, an employee has escorted me all the way across the store to find some item.
If act, I have returned some construction items(in new condition) a few years after purchase -- no problem.
You get what you pay for: I bought a lesser-quality Toolshop, '"Dremel-type" rotary tool that blew up (electrically) in my hands on the first use. Taking it back, the Returns clerk told me to pick up a new (better) one, and apologized for my trouble.
I believe the complainers are folks who are rude, obnoxious, self-important, ones who being the problems on to themselves.
Between Menards and Mills Fleet Farm -- who needs anything else?
Product or Service Mentioned: Menards Customer Care.
Reason of review: Good customer service.