I went in to the Fox Lake, IL Menards on Thursday November 9, 2012. I was in there to purchase all the electrical and sir supply parts to get my compressor working. Which I had just spent $480.00 on, in Menards a week prior. My cousin and I were in the store roughly one hour. Upon leaving I was approached by a "security guard", 20 year old punk kid with an attitude. I was accused of stealing air hose components that were valued at $.99 a piece. After showing my receipt, emptying my pockets, and showing him my merchandise, he realized he was wrong. Instead of saying sorry, he proceeded to tell me it was my lucky day, that he didn't feel like doing paperwork that late in the night any ways, and that he hoped I had a Happy Holidays. Having kids at home that I needed to get back to I left.
I have since called twice, and emailed back and forth with the supposed General Manager, Daniel DuFour. He has continued with he response that "the situation is being investigated". I am not holding my breath, that's the same thing I told Mr. DuFour. I also conveyed to him that as a household we spend roughly $300 at Menards monthly, not including the $480 on the compressor, or the $180 I spent the night their "security guard" harassed me.
I was also told that the security company was sub-contracted. This was implying that it was not Daniel DuFours problem. I also explained to Mr. DuFour that Menards is my favorite home improvement store and as long as Menards takes the proper steps to make this situation right, I will continue to be a Menards shopper. I have now yet to hear back from a situation that occured almost a week ago.
Product or Service Mentioned: Menards Manager.