Menards - Forced to spend vendor credit at store

168 of 1508 Menards reviews

Windows ordered.

Received damaged.

Extensive damage on unpacking

Window pane sent for replacement.

3 week wait.

Store received.

Store lost.

3 return trips.

Could not find.

Found window, didn't fit.

Wait for re-ordered window.

-I- contacted Vendor arranged damages settlement which was RELEASED TO YOU IN DECEMBER 2015 AND NOT CREDITED TO MY ACCOUNT! $563.51

Now, Three Months Later, you send me A CREDIT CHECK THAT has to be SPENT IN YOUR STORE? NOT VALID FOR PAYMENT ON MENARDS CHARGE CARDS? WTF!

THIS IS UNACCEPTABLE.

Crappy shipping container. Unprotected screens and vinyl windows.

Poor service.

Department manager blew me off when I complained.

Absolutely no representation by your store.

And you expect me to spend the reimbursement for damages AT your store?

Why would I want to spend another penny in your store?

This review is a subjective opinion of a user.
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More Review Details

Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Layout of Store
Location
Diversity of Products or Services
Discounts and Special Offers
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  • What I liked
      No items
  • What I disliked
    • No customer service phone contact
    • Store credit only

Reason of review:
Problems with payment
Preferred solution:
CREDIT MY ACCOUNT WITH THE MONEY YOU RECIEVED.
Monetary loss:
$563
Product or service
Pgt Eze-Breeze Windows
Review category
Supermarkets and Malls
review #807780 by

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168 of 1508 Menards reviews
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Anonymous

Apr 03 #1138435

Well the dont spend. They end up winning if you dont. I mean jeez complain about important stuff in life seriously people are such cry babys nowadays.

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Anonymous

Mar 13 #1126726

Easy it's not actual money. It helps their profit if you don't spend.

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