Davenport, Iowa
Not resolved
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Staff
Website
2 comments

Windows ordered.

Received damaged.

Extensive damage on unpacking

Window pane sent for replacement.

3 week wait.

Store received.

Store lost.

3 return trips.

Could not find.

Found window, didn't fit.

Wait for re-ordered window.

-I- contacted Vendor arranged damages settlement which was RELEASED TO YOU IN DECEMBER 2015 AND NOT CREDITED TO MY ACCOUNT! $563.51

Now, Three Months Later, you send me A CREDIT CHECK THAT has to be SPENT IN YOUR STORE? NOT VALID FOR PAYMENT ON MENARDS CHARGE CARDS? WTF!

THIS IS UNACCEPTABLE.

*** shipping container. Unprotected screens and vinyl windows.

Poor service.

Department manager blew me off when I complained.

Absolutely no representation by your store.

And you expect me to spend the reimbursement for damages AT your store?

Why would I want to spend another penny in your store?

Product or Service Mentioned: Menards Shipping Service.

Reason of review: Problems with payment.

Monetary Loss: $563.

Preferred solution: CREDIT MY ACCOUNT WITH THE MONEY YOU RECIEVED..

Menards Cons: No customer service phone contact, Store credit only.

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Anonymous
#1138435

Well the dont spend. They end up winning if you dont. I mean jeez complain about important stuff in life seriously people are such cry babys nowadays.

Anonymous
#1126726

Easy it's not actual money. It helps their profit if you don't spend.