Menard will never honor price mistakes Towel listed $1.99 rang up 14.99. Despite my photo as proof.
They said no.
We were in there to purchase a carpet shampooer, so I was returning a shop vac.
After my 600.00 purchase i went to my car to load up my purchases while Andrea did the checking on the towels and if they would honor that price.
I came back in was told no so went back to car waiting for my significant.
He was taking too long, so I go back in the store to find him.
He was sitting at a table. (Grrr).
He did find a basketball with my sons name in it, so we headed for the front. (shop vac in hand. Then he realized he forgot the receipt.
I was tired, so I told him we will just return it later.
I stopped before passing the existing and asked an associate if he could hold the baseball while i went to get mt purse. On the way in and paying for the ball my significant was going to the car with the shop vac. All of a sudden i hear ARE U GONNA PAY FOR THAT" VERY LOUD!
I LOOKED THE WAY AND NOTICED THE ASSOCIATE WHO JUST GOT DONE TELLING ME NO TO THE TOWELS STOPPING MY SIGNIFICANT. I started to put my card in the machine to get a copy of the receipt, so they knew repaid for it, and she literally called a higher up.
Furthermore, I told them to watch TGE cameras to know we came in there with it. But these people made A SCENE OF IT.!] I MEAN THERE WAS A LINE AT CUSTOMER SERVICE AND PEOPLE WAITING TO BE HELPED BECAUSE OF THIS.
I HAD BEEN IN A RUSH AND STAYED FOR 30 MONITORS WHEN I FINALLY GRABBED A PIECE OF PAPER AND WROTE OUR PHONE NUMBER DOESN'T AND SAID U CAN CALL US IF U HAVE ISSUES I'M LEAVING WITH MY SHOP VAC. MENARD INSISTED I DON'T.
I TOLD THEM IN NOT LEAVING SOMETHING i have paid for and grabbed it
The manager followed me to my car and said t I leave the shop vac. I told him write down my plates and call and apologize after u have embarrassed us enough!
Craig who is the manager never called to apologize.
I called Lindsey who i explained the situation to and how Craig kept questioning us about the shop vac but heard nothing we said. Lindsey got the big picture and said she would clear things up but still no one called.
End result Im reporting menards to FCA
Monetary Loss: $2000.
Preferred solution: I would like the items i have tried to get for the price that was there. I have pictures . This includes the swingset, outdoor furniture, storage bins, lawnmower, towels, remnant carpeting, mattress. Etc i have gotten told no for.
Location: 3300 Express Ct, Appleton, WI 54915