Update by user May 18
Update 5/18/19 Have reached out to Menards management and corporate with no response.
Original review posted by user Mar 06
My dad went to return a belt sander to Menards, and was falsely accused of damaging the cord (there was electrical tape on it that was there when he rented it, we even have photographs showing the electrical tape there from the day he rented it). They were absolutely rude, accusatory, and belligerent.
They refused to produce evidence that the tape was there upon rental (although they claimed their extremely blurry security footage was proof, and it was actually comical how blurry it was- it proved nothing except that they should upgrade their security system), and stopped him from leaving the store and even went as far as telling him they would ban him from the store. He has never in his life been treated so poorly at a store by managers and staff. Their behavior and treatment towards him was deplorable. I’m also irritated that they are allowing faulty equipment to be rented in the first place.
How incredibly dangerous to do that and then blame the next customer! BEWARE RENTING ANYTHING FROM MENARDS, especially the location at 27th street in Oak Creek. Having been a loyal Menards customer for over 30+ years, he will be taking his business elsewhere. He was forced to pay the charge of $30.00 for the cord replacement, despite it absolutely not being his fault (I mean there's not much you can do when they hold you hostage and threaten calling the police).
My father is a meticulous electrical engineer and carpenter, who takes great pride and care in his work and equipment. Having him accused of lying from the MOMENT he walked in with the sander is unacceptable. He got pretty upset in the store, and had to go through three employees all blaming him for damage and basically calling him a liar. Although I know it doesn't prove much, I have attached the photo of him starting to sand my floors about 30 minutes after we brought the sander home.
The damage is shown in the red circle. It was there upon his picking it up. My husband even commented that he was surprised they let him rent it like that, being a safety hazard. We don't even care as much about the $30.00 as how he was treated.
The staff completely screwed up and then blamed it all on him AND made him pay for it. Shame on you, Menards.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
Menards Cons: Poor manager help, Will not go back to menards, Staff attitude.