On Saturday 8-24-13 I went to a Menards storelocated at 300 N Randall RD in Batavia IL. I had approx. $300 worth of items to purchase for a home I recently just bought. 3 of the items were plywood. In the isle the plywood I loaded with my wife were stacked in front of a sign that read 9.37. When I went to check out I was told they were $15 plus some odd cents.
When I went back to the isle to show the team member the sign, he told me flat out "oh that an employee must have placed the sign in front of them not knowing and that it was the employees fault for putting them there". I then asked him if they were going to acknowledge the price since it was obviously an employee's fault. He stated that he could not give me the price, so I contacted the manager and he went on for a 5 minute rant on how he was sorry and that he couldn't give me the price he would have it moved etc. at this point I asked him why he was going to sit there and make every excuse in the book which I don't want to hear instead of just acknowledging they made the mistake give me the price which was only a total $15.00 difference off my total purchase , never did he offer to remedy the situation. So needless to say I walked out from the store not purchasing $300 plus of other items
over an obvious mistake they made. Since I purchased my new home I've been
going to Menards. But after this experience I'm sorry to say as a new home owner which is looking to repair plenty of things in my newly purchased home will never return to Menards and take my business right down the road to Home Depot.
Monetary Loss: $350.