I went to Menards today to exchange furnace filters. I bought 20x25x1 and I should have gotten 16x25x1.
Exact same price. I didn't bother to look for my receipt because I thought they would do an even exchange because they are the same price. They made an issue that I didn't have my receipt and instead of doing an even exchange they had the nerve to charge me $4.96 plus tax. What a rip off.
They used to be my favorite store. I feel like they stole from me. This is poor customer service and they should be ashamed to do what they did. My kids would give me gift cards to Menards because I like shopping there.
I will think twice from now on. Shame on you.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $5.
Preferred solution: Full refund.