I went to my local Menards in Wisc. to purchase some plumbing parts to fix my kitchen sink and dishwasher. I was having trouble finding all that I needed and went to the service desk for help. A man there was talking on the phone, so I waited patiently for an opportunity to get some help. I saw some other workers, but they all were looking busy helping other customers. So I continued to wait for this male staff on the phone.
Now I don't know who he was talking to, but he was laughing several times while I waited for what was honestly five minutes. After this long I did take it upon myself to ask, "Excuse me" in a calm polite manner. This male staff's eyes bugged way out as he yelled at me "Can't you see I'm on the *** phone here?" He then turns away, laughs, and says "Can you believe these idiots" to whom ever he was talking to.
That was it. I couldn't believe he went off on me for just saying excuse me after all that time I had waited. I was so mad I just left. I knew if I tried to talk to him or anyone else at this point it wouldn't have been calmly. I just took the time to calm down as I drove elsewhere to get what I needed. Fortunately, I was treated well at the next store and got what I needed. But I will never go back to that Menards again.
Monetary Loss: $95.