I bought a deadbolt and handle combination and another door handle and I wanted them to be key alike . One employee helped me to set up , but she started to do the combination kit and I explained to her all she need to do with the single handle , and she was really snippy with me and she told me she knew what she was doing .
When she got done , I told her need check all three locks and one door handle lock did not work . She did another handle and we walk around the store . She brought all the packages and taped together . I asked her if she check all the doors lock because I have to drive 20 miles to get home .
she assured me that she checked and all work fine . But when I got home , checked and found out all of them don't lock and I can not use the key . I was very up set went back the store and asked for to talk with the manager . I was trying explained what was happened to me but he did not care and listened .
The manager told me that the employee told him all the key worked . She lied to him . I am a value customer at Bradley Menard for many years , because I always think that with the big name store like Menard will treat the customers friendly and nice . But really this time the manager acted like very rude to me , he did not listen me one word , did not want resolve the problem .
He told his employee refund money and want me get out of store quickly . I have never complained to any store before because I am a business man and very calm person . But this man is ridiculous .
You should know How the manager treat the customers .???? Jerry
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Menards Cons: Milrite girl and manger, Terrible customer service.