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I ordered 13000$ of goods on 9/27/17 and had it delivered was told i had to pay two delivery charges because they had to send two trucks. I also had to return items that were damanged beyond use.

On item is a range that as of 11/19/17 I still have not received.

Told it was on a slow boat from China. So they ordered me a so called upgraded model which was just a model that was on sale for the same price i paid for the other one and they still cant get it in a resonable time

Review about: Menards Delivery Service.

Reason of review: Pricing issue.

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Anonymous
#1393731

Why are you complaining about having to pay 2 delivery charges? Menards doesn't have delivery trucks.

Deliveries are hauled by independent carriers. Their trucks and drivers aren't free. If you have 2 trucks of product, you pay for 2 trucks. I doubt the range is coming from China.

If it's on a boat it would be an LG range coming from Korea. Menards and other appliance stores get their products from LG's warehouses. LG isn't very good about letting anybody know if the appliance isn't coming on their normal truck. The truck shows up and the packing slip shows backordered.

At that point the store can contact LG and they often aren't much help. If it isn't in the US warehouse they have to order it from Korea.

If it isn't in the Korean warehouse it has to be scheduled for manufacturing which can take 4-6 weeks and then another 3 weeks on the boat to their Texas warehouse and another week or 2 to get to the store. If you need your range quickly have them see if they can cancel the order and purchase something in stock.

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