Did you know menards charges a 25% restocking fee on special orders? Apparently no one does, even the employees, until you try to return the item.
I bought a kitchen faucet by special order. At the time of order I asked the employee if there was a charge or penalty if I needed to return the faucet. I was told no. This faucet is forced water conservation with a vengeance, having water holes the size of toothpicks for the hot and cold water handles.
This wouldn't do for my kitchen. When I returned the item, I was told about the restocking fee. Something about it is hard to reshelf them. No kidding, that's what she said.
Even though I told her I asked and was told there was no cost to return, even tho there was no mention of a restocking fee on the paperwork, they kept $50. Nobody but menards charges 25%.
The most I have ever seen is 10%, and that is clearly told to the customer before ordering. My business with menards will go down to the minimum after this.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.