I ordered 2 vanity tops on a Sunday. The total was about $1900.00.
I changed my mind, so on Tuesday I went back to cancel the order. They charged me $450.00 restocking fee. The vanity top order had not even been processed yet. I knew this was my fault and expected to be charged something but not $450.00!
Needless to say I don't shop at Menards anymore. Their greed cost them a good customer who would of spent well over $450.00 there if they had treated me fairly.
(Also $79.00 delivery fee plus extra to carry upstairs is a little high. It's not like I live 50 miles away!)
Reason of review: Poor customer service.
Monetary Loss: $450.
Preferred solution: Full refund.