If you order anything from Menards that has to be made and shipped from a supplier make sure you won't have to cancel for any reason. I ordered 2 vanity tops on a Sunday.
They charged me an extra $39.00 to carry them up the stairs along with the delivery fee. My installer cancelled on me so I went back on Tuesday morning (about 36 hours later) to cancel the order. They charged me $500.00 restocking fee for an order that had not even been processed yet. They said if I read the fine print I would find where they charge 25% restocking fee for cancelled orders.
All my business goes to Lowes and Home Depot now.
I hope that $500.00 was worth losing a good customer. I would of spent more than that in future purchases but I won't be stepping in to the store at all anymore and will advise everyone I know to go elsewhere where they have good customer service.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
Menards Cons: Computer ordering took way too long.