In September we ordered a new kitchen from Menards spending around $7000.00. During the ordering process we caught a few mistakes of Menards but we were really counting on Menards for their expert advise.
When the counters arrived we ended up with two counter tops with different edges, one counter top the wrong size and one exposed edge that didn't have any trim. Menards agreed to replace the top without an edge and cut to the wrong size. When the new counter top arrived the size was correct, but the edge was still exposed. Menards agreed to send an edge that I would have to glue on.
This arrived two weeks later. After all was installed, this is what we have: 1. a kitchen that was delayed by 5 weeks and during this time we didn't have a sink because this was the problem counter top. 2.
We have two different edges on the tops. 3. We have a counter top with a loose edge. 4.
we have a counter top with a defect. When we sent Menards customer service a 3 page letter describing all of the issues, they blamed it on the counter top manufacture. The counter top manufacture blamed it on Menards. Menards then offered us a $25 dollar instore credit and closed the complaint.
So we spent $7000.00 and have a screwed up kitchen and Menards takes no blame. We are now working with Lowes on the bathroom renovation.