I purchased three Tru-Bolt remote lock systems from Menards. I Installed two of them.
Kept the third as a replacement unit. The remote on one of the installed units has a range of about six feet not the stated 50 feet. Assuming a defective battery was at fault I tried to find a replacement. The nomenclature on the battery is GP Alkaline 27a 12v PbHg.
Menards does not have them. I tried to find one on line, again with zero success. I contacted Menards via their website and received a reply that they would find out what kind of battery I needed. Never heard back from them.
I then called the "Customer Assistance" (LOL) number in the manual and got no futher than a message claiming that due to high volume of calls I should leave a message and they would call me back.. Where have I heard that line before.
Needless to say the lock sets are going back to Menards. Thry have wasted enough of my time.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Poor customer service.