The Evendale, Ohio store advertised a Grand Opening. I checked the Menards website and found a 16" Black and Decker electric hedge trimmer on sale for $25.47.
The website said it was available for immediate purchase at the new store. I went there today and there were 2 places on the shelf for the trimmer but none actually there. Went to an employee counter and asked about it. The woman at the counter looked it up and said they were sold out.
I asked how I could get one. She said they should have more in a few days. I asked what would happen if I wasn't there at the exact time they arrived and they sold out again before I got there. She said there was NOTHING that could be done.
The store would NOT hold one, order one, or issue a rain check. There were other items I was interested in and I probably would have spent about $100 or so and more in the future, but when a company basically has an attitude of "*** YOU" toward customers I will not set foot in one of their stores again to purchase so much as a pack of gum. The ad they had sent in the mail had some kind of a gimmick with a code to be scanned to see if you won $2 to $500 off your purchases. I just left that right there and walked out of the store.
I don't care if it was for the full $500. I will absolutely not do any business with a greedy assh*le company that doesn't care at all about customers.
Monetary Loss: $25.