DO NOT SHOP AT MENARDS ... CUSTOMER SATISFACTION IS NOT THE COMPANY'S GOAL ... LIKE THEY CLAIM ON THE CORPORATE PHONE RECORDING.
We purchased singles at 7 p.m. on a Saturday for $21.98 a bundle from the Menards on the south side of Cedar Rapids, Iowa, which also happens to be an hour from our house. I opened the paper the next morning to see that the shingles were on sale for $19.99 plus a $5 rebate for each bundle. I called the store and was told to bring in the receipt and to receive a store credit.
I stopped today to get the credit (which happened to be the very next time I went to Cedar Rapids) and the associates and the manager told me I could not get the sale price because the SALE ENDED YESTERDAY. When asked why they didn't tell us the singles would be on sale the next day when we purchased them, they claimed that their associates do not know what is going to be on sale untlil after the sales begins ... REALLY, THAT'S HOW MENARDS RUNS ITS BUSINESS??
When I asked to speak to the manager, he said he had no ability to make a price adjustment because the sale ended the day before, which again sounds like an exuse because it did not change the fact that we purchased the shingles just hours before they went on sale. I said we would bring the shingles back, and the store manager was fine with us returning them for a full refund!!!. AGAIN, REALLY??
As a customer, I RECEIVED ONLY EXCUSES AND ZERO SATISFACTION FROM MENARDS. As former Menards customers who owns a 150-year-old house with three outbuildings, the company lost thousands of dollars in future sales given we just started the remodeling process on our property.
Product or Service Mentioned: Menards Remodeling.
Monetary Loss: $150.