Menard's store employees are nice people at our Manchester, MO store, but the Customer Service people are awful to disabled customers. The "policy" for a long time was to have only one assistance cart in the store; now there are two, but it's a huge store serving a huge population and it's rarely possible to get one.
If you ask at the CS desk for any assistance -- like, could someone get me something within the store and let me pay for it here so I don't have to limp the store with my walker, it's no way! Today, for two products stored NEXT to the CS counter, total less than $20, I was told I'd have to get in line like every other customer. Two employees, no other customer at the counter, product right there!
No. I'm 73, white-haired, and leaning on a walker on one leg.
Product or Service Mentioned: Menards Customer Care.
Reason of review: refusal of perfectly reasonable request for disabled customer.
Menards Pros: Products i buy.
Menards Cons: No help for disabled customer.