I purchased an Ultra Deck kit for over $4000.00 Part way through the build, I found that My order was missing the collars that go around the railing posts. After more investigation, I found that they were never included in the "complete" deck kit I paid for.
After talking to an assistant manager at the Muscatine, Iowa store I bought the deck from, the best he could do was half price on the parts. It is my opinion, and that of people I've related this problem to, that I should be provided the missing parts free of charge. With the original price of the deck, my expectation was that all parts for the plan Menard's came up with would be included.
Maybe I'm being too particular, but I do think that I should receive the entire kit I was promised. Menards was good about replacing broken pieces I received, but my order was obviously just thrown together with no regard to the quality of the order I received.
Monetary Loss: $4.