I ordered over $1500 in wood for delivery. When I came to the customers home to build I noticed 1/2 of the pile of wood was broken and had came loose from the straps.
I was told when the delivery driver dropped it off he threw it down and problems happened. I called the store and they told me to contact the driver who is a subcontractor. I told them I purchased it from them and not the delivery driver. They told me too bad and I'd have to contact the driver to have him replace the bad wood.
I tried to call the driver, left 2 voicemails and have never had a phone call back. My customer went to the store and repurchased what we needed to complete the job.
Menards is too big for their britches. They WILL NOT fix their problem AT ALL!!!!!
Monetary Loss: $500.