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4 comments
2.8

I ordered the following below on May 11th, 2020 and picked up the special order on May 21st, 2020. Upon installing the vanity top, I proceeded to install the faucets from your store three times.

Each time, there was a leak. Why, either there is a design flaw or a defective part. Specifically, beneath the drain on the recessed bowl where the rubber, there is an imperfection and water leaks. I have video of this and used three different faucets with the same results.

Further, water has leaked and causing the ceiling on the first floor to become damp and will require at the least, repainting. I will be returning this item and expect a new vanity, that is constructed properly, to be sent to me expedited in order to finish the project.

Further do to the leak, the ceiling on the first floor is water damp/water stained.. Order #: ISOU3029****

Transaction ID: 8218

Register ID: 75

Store Number: 3084

INDIANAPOLIS SOUTH

7140 S EMERSON AVE

INDIANAPOLIS, IN 46237

Description

Magick Woods Elements 73"W x 22"D Solid White Cultured Marble Vanity Top with Double Oval Recessed Bowls

Model Number: 49794

Processed$259.99

Order Summary:

Order Confirmation Number: 2047****

Order Date: 05/11/2020

User's recommendation: Before any product leaves the store, go over it/check it. Quality is slipping.

Monetary Loss: $100.

Preferred solution: Reorder product expedited along with a 4 gallon of ceiling paint to paint the entire ceiling. .

Menards Pros: Good prices.

Menards Cons: Lack of knowledge by support staff.

Location: 7140 S Emerson Ave, Indianapolis City, IN 46237

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#1869084

Well you should contact the manufacturer since you have the product installed. The store probably won’t be able to since you installed it. As for the paint the manufacturer should help you.

#1869210
@PissedConsumer1869084

That's right. Just pass the buck to someone else.

Why should the retailer take any responsibility??? Their only objective is to low ball manufacturers and resell the item to you at significantly higher prices, then when there is an issue they want you to go back to the manufacturer they low balled.

#1869211
@PissedConsumer1869210

Do your parents know you posted that comment ?

#1868708

It's pretty clear to see that there isn't a flat surface for the washer to seal against. I had ordered a magick woods top and the backsplash wasn't straight.

It doesn't seem like their quality control is very good. I would seriously look at another brand of top rather than having them re-order it.

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