Not resolved

I bought some pad attached carpet.Rolled it out and rough cut to fit room.

It laid there 4 days. It had waves in it and absolutely would not lay flat. Worked on it for days. Contacted customer service.

they gave me solutions for an area rug. Told them it was carpet, not a rug. Tey then said to return it for refund or exchange. Took it back and re-ordered carpet.

Had several pros look at it and both agreed carpet came from the end of a roll.

At Menards, they said no guarantee the re-order would not have similar problems.Quickly learned my time, expense and frustration meant squat.

I didn't like: Unhappy with ddefective product resolution.

Review #1037058 is a subjective opinion of a user.

3.3
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Customer service
Warranty
Staff
Ease of Use
Website
Diversity of Products or Services
Layout of Store
Product or Service Quality
Value for money
PRODUCT OR SERVICE Carpet
Reason of Review / Monetary Loss Bad quality / $260
Preferred solution Deliver product or service ordered

Had an Experience with Menards?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1318708
Did you use a carpet stretcher when you installed it? No? Then why did you even think you could install carpet in the first place? Maybe hire someone that knows what the f they are doing next time and quit blaming Menard's for your stupidity.
augie2017
to Anonymous Fisher, Illinois, United States #1318750
I did not use a stretcher. MENARDS said the carpet would only stand a light stretch or it would tear the pad. the carpet needed more than a light stretch. FYI - I have laid this type carpet before with no problems.
Me2
to Anonymous Hudson, Wisconsin, United States #1318822
Boy oh boy Anonymous, you must know everything, or be a Menards employee. End of roll carpet will have the issues described.
Fuck you company man
to Anonymous Washington, District Of Columbia, United States #1319320
You are a fool! Screw your opinion, and your feelings. Get back to your shift at Menards, shitbag.
Anonymous
#1318651
What do you want them to do? The offered to give you a refund or re-order the carpet. Carpet is shipped on the mill on a roll. They aren't going to make it in your home so you can lay it straight off the machine. Don't know where you think you can get anything different than carpet that comes rolled unless you but the little squares you put down like tile.

You May Also Like

"We special ordered a 36" and 32" MasterCraft doors. Installed both doors In June. First rain they leaked. Took out doors and re-installed and re-caulked thinking it was fixed. Large..." Read more
"A couple of years ago I filled a complaint against a rasict store manager named Robert the GM at the maple wood menards now him and a group of his..." Read more
"30 day warranty and you will be extremely disappointed with quality. They are selling stuff that they get for cheap and mark it up to no end as a sale..." Read more
"I bought a YS200 UTV used for $1900. it ha the front bumper and roof. It runs very good! I have taken it to several tractor shows so I can..." Read more
"Service Transport, Inc. truck driver Bo Thompson has defrauded people as he drive his semi-truck freightliner from state to state town to town in America. He drives under the influence..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more