First, one of their special order folks dropped a special order door right in front of me in the warehouse, destroying the frame. When I went to the other area of the yard to pick up my in-stock doors, 1 of them looked like a fork from a fork truck had gone through it.
The guy tried to find me another one, but said the other ones in stock didn't look any better. On that day, I drove 45 minutes to get 3 of the 5 doors I'd ordered. They were SUPPOSED to be sent to a store 20 minutes from me but that's an entirely different mess. Now it turns out they ordered the wrong size doors entirely, and even the 3 I picked up are useless.
Literally, everything that could have gone wrong has gone wrong, and now they want to charge me a restock fee on the re-ordered special order door that's of no use to me because they ordered the wrong size on that one as well. So, off to Lowe's I go! I swear, EVERY time these guys screw me over I say "This is the last time, I'll gladly spend a little more at Lowe's", they remind me why I only shop there 1-2 times a year.
I would especially avoid the Clive, IA store folks, just a suggestion. At least the folks in Altoona are friendly.
Product or Service Mentioned: Mastercraft Doors Door.
Reason of review: Damaged or defective.