October 12 2017 I witnessed a employee of Menards at the Saginaw Mich. store be abruptly rude to a elderly lady that was trying to return a portable generator that was defective.
The generator was purchased approx. 6 hours earlier. The generator would not start on the battery. The Menards employee claimed to be the Manager and his name was MATT.
He refused to accept the defective generac generator. He told the sweet lady his policy would require her to take the brand new generator to a repair shop. His attitude was so bad I had to stay and listen. Believe me, I will think twice before I make a major buy at Menards.
This guy was a poor excuse for a manager. I was a manger at General Motors for 35 years and I would fire any one of my salary people if they acted like this Matt. Several other people also witnessed this .
The poor lady started to cry when she learned that she had spent approx 900.00 dollars for the defective generator and then get this response from Menards. I hope this complaint can fall on a person that can stop this person Matt from treating people in this manner.
Product or Service Mentioned: Menards Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.