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Summary of Menards Customer Service Calls

563 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
01:56 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Menards to Ask about:

Payments and Charges:

  • “Payment”
  • “Trying to find out what was charged on my credit card”
  • “No military discount”

Shipping and Delivery:

  • “I still did not receive My Renate From 4 months ago didn’t”
  • “I have not received my online order”
  • “Missing online order”

Cards:

  • “New card”
  • “Card payment”
  • “Birthday gift cards are not being sent”

Staff:

  • “*** service”
  • “Complaint and how I was treated in a store”
  • “Pot management and employee knowledge”

Product/ Service:

  • “Poor quality retaining wall stones”
  • “Recied defective product”
  • “Missing insructions on self-assembly cabinet”

Request for Information:

  • “A question about the 11 percent rebate”
  • “Credit concerns”
  • “Checking job appilcation”

Return/ Replace:

  • “Complaint about manager being extremely rude and return of a product missing parts”
  • “Return”
  • “Return issue”

Account:

  • “Login issues”
  • “Balance”
  • “I want an account. I have account w/cismo”

Employment:

  • “Employee discrimination”
  • “W2 duplicate for tax purposes”
  • “W2”

Refund:

  • “My refund”
  • “Refund”

Activation/ Cancellation:

  • “Cancel order”

Website/ Application:

  • “Item.stuck.in cart online order”
  • “Issues with app”

Other:

  • “Incomplete shipment and damaged shipment”
  • “Bad countertops”
  • “Assault”

About Menards

Top 5 Menards Services

Rebate, Manager, Customer Care, Cashier, Delivery Service

Top 5 Likes about Menards

Prices, Vast inventory selections, Products, Generally favorable shopping, Store size

Top 5 Dislikes about Menards

Poor customer service, Response of local management, Refund policy, Rebate, Service

Summary

Menards, Inc. is a family-owned company that specializes in home improvement. It was founded by John Menard Jr. in 1960. Its headquarters is based in Eau Claire, Wisconsin, United States. Menards offers a broad range of products under the following categories: Appliances, Building Materials, Home & Décor, Electrical, Outdoors, and many more. The company also specializes in heating, cooling, plumbing, flooring, and painting. Its project center offers buying guides, how-to videos, design-it center, and garden center. There are 300 Menards stores in 14 US states including South Dakota, North Dakota, Ohio, Michigan, and Indiana. The slogan of the company is as follows: "Save Big Money".

Menards reviews and complaints

Menards is ranked 35 out of 422 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISA

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Number of Comments

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Number of Calls

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