Menards Phone Numbers and Emails

Toll-Free Number:

  • (800) 871-2800
    Menards BIG Card (Capital One)
  • Total calls: 9.9K
  • Issues resolved: 311
  • Last call:

Customer Service:

  • (800) 560-8274
    Menards BIG Card Application
  • (888) 816-0050
    Menards Contractor Card
  • (800) 880-6318
    Menards Contractor or Commercial Card (Capital One)
  • (715) 876-2681
    Surplus Store
  • (715) 876-2600
    Transportation Office
  • (269) 544-1461

Locations:

  • (815) 936-1820
    1260 CHRISTINE DR, BRADLEY, IL 60915
  • (218) 741-5447
    1500 17TH ST S, VIRGINIA, MN 55792
  • (507) 532-4439
    1500 BOYER DR, MARSHALL, MN 56258
  • (708) 922-3329
    17545 S HALSTED ST, HOMEWOOD, IL 60430
  • (605) 224-9660
    2010 N GARFIELD AVE, PIERRE, SD 57501
  • (740) 389-2493
    2400 MARION MT GILEAD RD, MARION, OH 43302
  • (308) 630-0054
    2401 DELTA DR, SCOTTSBLUFF, NE 69361
  • (618) 993-0982
    2500 BLUE HERON DR, MARION, IL 62959
  • (507) 252-8838
    3000 BROADWAY AVE S, ROCHESTER, MN 55904
  • (270) 684-0325
    3001 HEARTLAND CROSSING, OWENSBORO, KY 42303
  • (715) 832-3344
    3619 S HASTINGS WAY, EAU CLAIRE, WI 54701
  • (605) 226-1333
    3821 6TH AVE SE, ABERDEEN, SD 57401
  • (307) 635-2201
    4355 WINDMILL RD, CHEYENNE, WY 82009
  • (219) 879-5946
    5260 S FRANKLIN ST, MICHIGAN CITY, IN 46360
  • (641) 423-0151
    540 VILLAGE GREEN DR SW, MASON CITY, IA 50401
  • (307) 232-9410
    6220 MENARD DR, CASPER, WY 82609
  • (260) 441-0406
    7702 SOUTHTOWN XING, FORT WAYNE, IN 46816
  • (309) 452-6299
    900 GREENBRIAR DR, NORMAL, IL 61761

Transportation Office:

  • (701) 673-2707
    Menards Bismarck, ND
  • (419) 485-6905
    Menards Holiday City, OH
  • (920) 644-6255
    Menards Iron Ridge, WI
  • (734) 655-7176
    Menards Livonia, MI
  • (641) 844-5372
    Menards Marshalltown, IA
  • (630) 552-2383
    Menards Plano, IL
  • (989) 921-7835
    Menards Saginaw, MI
  • (712) 207-2631
    Menards Shelby, IA
  • (319) 885-4302
    Menards Shell Rock, IA
  • (573) 468-1775
    Menards Sullivan, MOMO
  • (812) 514-9863
    Menards Terre Haute, IN
  • (402) 359-8003
    Menards Valley, NE

Menards Emails:

Customer Service
Surplus Store, Surplus Store
General Info
customerservice@menardsoc.com
Menards
More phone numbers and emails Less phone numbers and emails

Menards Contact Information

Menards Website:

Menards Help Center:

Corporate Office Address:

Menard, Inc.
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States
Edit Business Info

How to Contact Menards Customer Service?

Menards recommends that you check the help center before attempting to contact them directly. They have a comprehensive help center where you can find responses and solutions to the most common customer questions and issues.

The Menard help center covers topics such as orders, shipping, returns, warranties and protection plans, pricing, payment methods, credit programs, tax exemptions, rebates, and account setting among others.

If you can’t find a solution at the help center, you can reach the Menards customer support via email, self-help portal, mail, or social media. You can also resolve some issues via their self-help portal. To access it, log into your account and you will be able to manage your orders, lists, and other account settings. Note that there is no Menards phone number provided on their website that you can call directly.

Contact Menards Customer Service Via Email

You can reach out to them via email for orders and website inquiries by filling the contact form provided on their website. Alternatively, you can write directly to the Menards email address: customerservice@menardsoc.com
On the form, you will be required to provide a category for your reason of inquiry, first and last name, business name where applicable, your address, zip code, city, state, county, email, order number (where necessary), and an overall description of the issue then submit the form.

Contact Menards Customer Service Via Social Media

Menards has social media pages where you can message them directly (Facebook and Twitter (@Menards)).

Contact Menards Customer Service Via Mail

Or, you could send a mail to the Menards address at 5101 Menard Drive, Eau Claire, WI 54703. They provide a downloadable complaint form on their website that you can fill and send to their corporate address. If you bought an item from a local store, Menards recommends that you contact the local store directly for any questions, issues, or complaints.

More information

Menards Rating Based on 1.9K Reviews

Rating details

2.3
more details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Menards Customer Service Calls

13.6K TOTAL
CALLS
02:03 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Menards Customer Service?

Payments and Charges Question:

  • “Mailed rebate never received”
  • “I signed up for Menards and downloaded the app and never got my promo code or my discounts from the different sites”
  • “Rebate”

Cards Question:

  • “Card assistance”
  • “To apply for credit card”
  • “Stolen gift cards”

Shipping and Delivery Question:

  • “Stop shipment”
  • “Package not received”
  • “I have order something and went to the wrong address”

Request for Information Question:

  • “Check on rebate”
  • “Trying to find out why we do not receive the add in mail”
  • “I looking for a job in menards”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel and order”
  • “Cancel order”

Staff Question:

  • “Customer service issue”
  • “Bad customer service”
  • “*** poor customer service”

Return/ Replace Question:

  • “Returns”
  • “Return”
  • “Return issue not resolved”

Product/ Service Question:

  • “Buy and fly”
  • “Received package in damaged condition .items missing”
  • “Damaged”

Account Question:

  • “Change of name on account”
  • “Login issues”
  • “Pay balance”

Refund Question:

  • “Refund”
  • “Refund issues”
  • “Refund for Shower door from Vigo”

Website/ Application Question:

  • “Complaint on website”
  • “Application”
  • “Trying to place a order online”

Employment Question:

  • “Payroll”
  • “Payoff”
  • “W2”

Other Question:

  • “Wrong selection on finance option”
  • “Needing a circuit board for a king pellet stove model nmbr 5502m serial nmbr 1882-36”
  • “My order”

About

Top Menards Services

Rebate, Customer Care, Manager

Top Menards Products

Credit Card, Freezer, Yardsport Ys200 Utility Vehicle

Menards Pros and Cons

Pros: Prices, Generally favorable shopping, Selection, Price, I like shopping at menards

Cons: Poor customer service, Customer service, Rude manager, Poor service, Willing to make their problem look like your fault

Related Companies

Patriot Lighting, Tru Bolt, Backyard Creations, Criterion Appliances, Mastercraft Doors

Summary

Menards, Inc. is a family-owned company that specializes in home improvement. It was founded by John Menard Jr. in 1960. Its headquarters is based in Eau Claire, Wisconsin, United States. Menards offers a broad range of products under the following categories: Appliances, Building Materials, Home & Décor, Electrical, Outdoors, and many more. The company also specializes in heating, cooling, plumbing, flooring, and painting. Its project center offers buying guides, how-to videos, design-it center, and garden center. There are 300 Menards stores in 14 US states including South Dakota, North Dakota, Ohio, Michigan, and Indiana. The slogan of the company is as follows: "Save Big Money".

Menards reviews and complaints

Menards is ranked 75 out of 373 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISADiscoverMasterCardAmerican ExpressPayPal

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