Menards Contact Information

Toll-Free Number:

  • (800) 871-2800

Menards® BIG Card account:

  • (800) 871-2800

Menards® Contractor & Commercial Card:

  • (800) 880-6318

Stores:

  • (815) 936-1820 1260 CHRISTINE DRIVE BRADLEY, IL
  • (218) 741-5447 1500 17th STREET SOUTH VIRGINIA, MN
  • (507) 532-4439 1500 BOYER DRIVE MARSHALL, MN
  • (605) 224-9660 2010 N GARFIELD AVE PIERRE, SD
  • (740) 389-2493 2400 MARION-MT GILEAD RD MARION, OH
  • (308) 630-0054 2401 DELTA DRIVE SCOTTSBLUFF, NE
  • (618) 993-0982 2500 BLUE HERON DRIVE MARION, IL
  • (507) 252-8838 3000 S BROADWAY ROCHESTER, MN
  • (270) 684-0325 3001 HEARTLAND CROSSING OWENSBORO, KY
  • (715) 832-3344 3619 SOUTH HASTINGS WAY EAU CLAIRE, WI
  • (605) 226-1333 3821 SIXTH AVENUE SE ABERDEEN, SD
  • (307) 635-2201 4355 WINDMILL RD CHEYENNE, WY
  • (641) 423-0151 540 VILLAGE GREEN DR SW MASON CITY, IA
  • (307) 232-9410 6220 MENARD DRIVE CASPER, WY
  • (260) 441-0406 7702 SOUTHTOWN CROSSING FORT WAYNE, IN
  • (309) 452-6299 900 GREENBRIAR DRIVE NORMAL, IL

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Headquarters Address:

Menards Guest Services
5101 Menard Drive
Eau Claire, WI 54703
United States

Social Networks:

Summary of Menards Customer Service Calls

690 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
02:03 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Menards to Ask about:

Payments and Charges:

  • “Rebate question”
  • “Didn’t receive rebate”
  • “Billing question”

Cards:

  • “Loss my card”
  • “Credit card question”
  • “Just got my Menards card three days ago now I have to change address in order to receive my big card”

Shipping and Delivery:

  • “Need to place order to be delivered to store having trouble”
  • “I ordered a blind and the order was in complete and I was told the missing part will arrive on the 26th of sept but I did not receive it”
  • “Did not received rebate as of 8-20-18”

Staff:

  • “Customer service”
  • “*** service”
  • “Complaint and how I was treated in a store”

Request for Information:

  • “Credit concerns”
  • “A question about the 11 percent rebate”
  • “Checking job appilcation”

Product/ Service:

  • “Poor quality retaining wall stones”
  • “Recied defective product”
  • “Missing insructions on self-assembly cabinet”

Return/ Replace:

  • “Return”
  • “Complaint about manager being extremely rude and return of a product missing parts”
  • “Return issue”

Account:

  • “Account declined”
  • “Login issues”
  • “Balance”

Refund:

  • “My refund”
  • “Refund”

Employment:

  • “Employee discrimination”
  • “W2 duplicate for tax purposes”
  • “W2”

Activation/ Cancellation:

  • “Cancel order”

Website/ Application:

  • “Item.stuck.in cart online order”
  • “Issues with app”

Other:

  • “Stop sending emails never ask for”
  • “CC”
  • “To find a sofa I want to order”

Menards Rating Stats

2.4 out of 5 stars
based on 618 reviews
See all 2086 reviews reviews

Rating stats

  1. 194 reviews
  2. 149 reviews
  3. 137 reviews
  4. 91 reviews
  5. 47 reviews

Rating trend

About Menards

Top 5 Menards Services

Rebate, Manager, Customer Care, Cashier, Delivery Service

Top 5 Likes about Menards

Prices, Vast inventory selections, Products, Generally favorable shopping, Store size

Top 5 Dislikes about Menards

Poor customer service, Response of local management, Rude manager, Refund policy, Rebate

Summary

Menards, Inc. is a family-owned company that specializes in home improvement. It was founded by John Menard Jr. in 1960. Its headquarters is based in Eau Claire, Wisconsin, United States. Menards offers a broad range of products under the following categories: Appliances, Building Materials, Home & Décor, Electrical, Outdoors, and many more. The company also specializes in heating, cooling, plumbing, flooring, and painting. Its project center offers buying guides, how-to videos, design-it center, and garden center. There are 300 Menards stores in 14 US states including South Dakota, North Dakota, Ohio, Michigan, and Indiana. The slogan of the company is as follows: "Save Big Money".

Menards reviews and complaints

Menards is ranked 35 out of 457 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISADiscover

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Menards Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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