Contact Information

Menards Phone Numbers

Toll-Free Number:

  • (800) 871-2800

Menards® Big Card Account:

  • (800) 871-2800

Menards® Contractor & Commercial Card:

  • (800) 880-6318

Stores:

  • (815) 936-1820 1260 CHRISTINE DRIVE BRADLEY, IL
  • (218) 741-5447 1500 17th STREET SOUTH VIRGINIA, MN
  • (507) 532-4439 1500 BOYER DRIVE MARSHALL, MN
  • (605) 224-9660 2010 N GARFIELD AVE PIERRE, SD
  • (740) 389-2493 2400 MARION-MT GILEAD RD MARION, OH
  • (308) 630-0054 2401 DELTA DRIVE SCOTTSBLUFF, NE
  • (618) 993-0982 2500 BLUE HERON DRIVE MARION, IL
  • (507) 252-8838 3000 S BROADWAY ROCHESTER, MN
  • (270) 684-0325 3001 HEARTLAND CROSSING OWENSBORO, KY
  • (715) 832-3344 3619 SOUTH HASTINGS WAY EAU CLAIRE, WI
  • (605) 226-1333 3821 SIXTH AVENUE SE ABERDEEN, SD
  • (307) 635-2201 4355 WINDMILL RD CHEYENNE, WY
  • (641) 423-0151 540 VILLAGE GREEN DR SW MASON CITY, IA
  • (307) 232-9410 6220 MENARD DRIVE CASPER, WY
  • (260) 441-0406 7702 SOUTHTOWN CROSSING FORT WAYNE, IN
  • (309) 452-6299 900 GREENBRIAR DRIVE NORMAL, IL
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Menards Email:

Corporate Office Address:

Menards Guest Services
5101 Menard Drive
Eau Claire, Wisconsin 54703
United States

Help in Social Networks:

Summary of Menards Customer Service Calls

1014 TOTAL
CALLS
67% SUCCESSFUL
CONNECTIONS
02:04 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Menards to Ask about:

Payments and Charges Question:

  • “Payment”
  • “Never received rebate”
  • “Rebate”

Cards Question:

  • “Dont have card need to know balance”
  • “Credit card application”
  • “Lost my card”

Shipping and Delivery Question:

  • “Order tracking not working”
  • “I ordered a heater, appears was shipped wrong place, sent a email requesting contact and no one has answered . I want a refund or the the heater .” , Review # 1677412
  • “Damaged cooler delivered” , Review # 1664626

Staff Question:

  • “Customer service”
  • “Service for microwave”
  • “Very poor customer service”

Request for Information Question:

  • “Were can i use my card”
  • “Question. On gift cards”
  • “A question about the 11 percent rebate”

Return/ Replace Question:

  • “Return complaint”
  • “Return”
  • “Returning”

Product/ Service Question:

  • “Insurance claim”
  • “I just picked up two pallets of block 18 inch and eight of the block or brokenbeyond repair”
  • “Poor quality retaining wall stones”

Account Question:

  • “Balance”
  • “Account”
  • “Account declined”

Employment Question:

  • “I need my W2’s”
  • “W2”
  • “Employee discrimination”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”

Refund Question:

  • “My refund”
  • “Refund”

Website/ Application Question:

  • “Item.stuck.in cart online order”
  • “Issues with app”

Other Question:

  • “Online purchase”
  • “I have a water heater that leaks that I bought from Menards in Cottage Grove Minnesota that I am sure I bought the extended warranty but I'm only able to find the receipt in the store cannot help me”
  • “Problem in store with manger”

Menards Rating Stats

2.4 out of 5 stars
based on 695 reviews
See all 2222 reviews

Rating trend

About

Top Menards Services

Rebate, Customer Care, Manager

Menards Pros and Cons

Pros: Prices, Generally favorable shopping, Vast inventory selections, Selection, Products

Cons: Customer service, Response of local management, Rude manager, Refund policy, Rebate

Summary

Menards, Inc. is a family-owned company that specializes in home improvement. It was founded by John Menard Jr. in 1960. Its headquarters is based in Eau Claire, Wisconsin, United States. Menards offers a broad range of products under the following categories: Appliances, Building Materials, Home & Décor, Electrical, Outdoors, and many more. The company also specializes in heating, cooling, plumbing, flooring, and painting. Its project center offers buying guides, how-to videos, design-it center, and garden center. There are 300 Menards stores in 14 US states including South Dakota, North Dakota, Ohio, Michigan, and Indiana. The slogan of the company is as follows: "Save Big Money".

Menards reviews and complaints

Menards is ranked 32 out of 611 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISADiscoverMasterCard

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Menards Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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