Dearborn, Michigan
Not resolved
7 comments

I was in the Menards Store on 5/31/16 around 7am. I was in the garden area to find a sign marking annuals at a reduced price.

The flowers under the display with the sign were "Jam and Jellies" Vincas. They had been originally marked $4.97 but the sign indicated they were now $2.00. When I was checking out, I noticed the price remained $4.97. I inquired about the sign and a customer service rep was called to the register.

She indicated that the price was correct per the employees in the Garden Center. I asked about the sign and the fact that the flowers I purchased were the only flowers on the rack under the reduced sign. She instructed me to return to the garden area and find someone to verify it. Since the cashier had already checked out everything up to the questioned item, I chose to finish checking out.

I am providing this experience to assist you in your effort to attract and maintain customers.

I am not squabbling over a $2 charge - I am, however, noting that the new Meijer Store opened up next door to your store in Evansville, IN.

They are happy to leave their service desk or department to locate an item and to confirm pricing. They will also mend or accommodate the customer should the outlined amount not be clear to the customer.

Product or Service Mentioned: Menards Cashier.

Reason of review: Poor customer service.

Monetary Loss: $2.

Preferred solution: Avoid any question with pricing by placing a sign over items not included in the reduced price advertised..

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Anonymous
#1173957

The most valid point you make is that you can shop elsewhere. Please do.

Also, as stated by a previous post, it really doesn't matter what you think, thought you saw or where the product was located. If the item you had at the register was not the item that was priced (and described) on the sign, the retail outlet has an absolute right to charge you for the item you have.

They also have the right to kick you out of the store if you interrupt business flow, become abusive, or cause any kind of scene. Goodbye.

Anonymous
#1183881
@Anonymous

Actually, the policy in all 4 stores I worked at was to have an employee check the price (not the cashier, that's just retarded to even suggest that as the OP implies; they have a register full of money...) and if the price was disputed a manager type (FEM or Head Cashier, Dept Mgr., GM, whatever) would walk them to the item. If the item was indeed still tagged at an old price, they got it right then and there and the Mgr removed the tag.

If one couldn't be bothered to go there, the GM would just okay it/say to pull the tag when radioed about it because it's a quick fix a small problem, but if the customer was obstinate about not confirming it with an employee they wouldn't get the incorrect price either. Give and take.

I dunno, maybe I had fairer GMs than most, but despite the arbitrariness in the decision, it's okayed at GM discretion in order to protect the store, not to be a ***. We had a guy argue about 30 cents on pavers once (1.29 normally, .99 in ad) when he was buying only 15 bricks.

After the GM had okayed the one-time price because of the expired tag left up and had me pull the sign, the same *** came right back in to the store after taking his 15 pavers to his car and demanded the same price on 120 more. Um, no, it doesn't work like that...

Anonymous
#1172586

All too often a customer will have a product in hand, see a lower priced item the could use instead, being lazy they put the product in their hand in place of the lower priced item they took to replace it. Retail stores have the right to charge the correct price.

If you didn't believe the price check the cashier got you have several choices. You can go back and check it out in the department or not take the item. You can't expect a cashier to leave their register to go with you for several reasons. 1st they have other customers to help.

2nd is security. They don't want registers with cash in them unattended and the cashiers also look for people trying to leave without paying for products.

MrSharkNasty
#1170167

This is a public form for complainers for all companies. It is not associated with Menards in fashion.

MrSharkNasty
#1170168
@MrSharkNasty

forum

Anonymous
#1173703
@MrSharkNasty

Although this forum may not be directly responded though the company cooperate office, in lieu many current / past employees of menards and other retail stores have employees on here known as "volunteer superheros". They are employees who on their own time and at no pay and without any form of authorization from their employer choose to take it upon themselves to search complaint websites left and right for customers with a genuine complaint or concern and then magically twist the situation to create the illusion the customer trying to express his frustration is the genuine issue himself.

As mr shark nasty himself knows these "volunteer superheros" will use tactics such as ramble on forever about irrelevant nonsense hoping to minimize the real issue, or make fun of people for having a physical disability by calling them lazy, or accuse people of fraud or theft left and right based on absolutely nothing, or blame the customer for improper operation when a item the customer purchases turns out to be a lemon, or tell you that you should have known about a store policy when the only time the customer has access to read the policy is on the printed receipt AFTER payment has been collected.

These low lifes hide behind a computer screen in their moms basement and talk all type of garbage on here but are quiet as a mouse in person. don't let these low life bullies attempt to push you around

Anonymous
#1169109

Your mistake was is checking out and paying, even tho you believed the price was wrong. Menard's method for verifying a price when you question it is rather archaic and dumb.

I have had the same thing happen as you did but when the cashier and whomever they called over refused to really verify my assertions, I just told them to forget the whole thing and left all on the counter and left for Lowe's. All in all, Menard's seems to be poorly-run as a business.