I was in the Menards Store on 5/31/16 around 7am. I was in the garden area to find a sign marking annuals at a reduced price.
The flowers under the display with the sign were "Jam and Jellies" Vincas. They had been originally marked $4.97 but the sign indicated they were now $2.00. When I was checking out, I noticed the price remained $4.97. I inquired about the sign and a customer service rep was called to the register.
She indicated that the price was correct per the employees in the Garden Center. I asked about the sign and the fact that the flowers I purchased were the only flowers on the rack under the reduced sign. She instructed me to return to the garden area and find someone to verify it. Since the cashier had already checked out everything up to the questioned item, I chose to finish checking out.
I am providing this experience to assist you in your effort to attract and maintain customers.
I am not squabbling over a $2 charge - I am, however, noting that the new Meijer Store opened up next door to your store in Evansville, IN.
They are happy to leave their service desk or department to locate an item and to confirm pricing. They will also mend or accommodate the customer should the outlined amount not be clear to the customer.
Product or Service Mentioned: Menards Cashier.
Reason of review: Poor customer service.
Monetary Loss: $2.
Preferred solution: Avoid any question with pricing by placing a sign over items not included in the reduced price advertised..