About 6 weeks ago I purchased 850 Holland pavers at your Hammond store. At the time of purchase I asked if the pavers would be any cheaper than the 39 cents that I paid for each.
I was told that they would not be any cheaper because they were no cheaper last year. I did not need the pavers at that time, but I decided to buy because I did not want to pay full price ( 44 cents) when I did need them. To my surprise, when I opened your add on May 31st. the very same pavers were on sale for 32 cent.
I took my receipt to the same store to get the difference back. I was told flat out that it was more than 14 days and they could do nothing for me. I tried to explain to them that I was told they wouldn't be any cheaper when I bought and also that over the past few years I've purchased nearly 6000 pavers from the same store, all to no avail. My next question was if I bring them back for a refund and then repurchase the same pavers would that be o.k.?
The lady said that would be fine. My next Question was, why would you put me through all that work? with no response. Why could they not right then and there refund the pavers and ring them up at the new price?
I like shopping at menards and am a very good customer, but if I am not satisfied with the outcome of this, I will have to rethink where I shop for home improvement items. I think a 60 dollar refund would me a whole lot more down the road.
Monetary Loss: $60.