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I came to store 3120 in Dolton on 10/15/2020 to purchase 30 bags 40lb. of Morton softener pellets sku 188020.
I have done this for more than 10 years at this location 4 times per year. Today I came in at about 2pm and went to the service desk as I have done many times before and asked for a invoice for 30 bags and I handed the service representative the print out I copied on-line with the sku so there would be no confusion. The service desk was not crowded in fact I was the only one there. The rep.
Jackie told me to go to the building dept in the rear of the store for the invoice. I told her I had been able to get a invoice in the front of the store for years. I asked her when did this change. She said she didn't know how to do it.
I went to the next rep. and asked her for the invoice but all three of the reps had just witnessed what she said so they followed her lead and said I had to go to the back of the store. I went to the back of the store to the lumber dept. and got the invoice.
I asked if this could have been done at the service desk and they said yes. I went to the front of the store and asked for a Manager. Jackie got him but it took a long time for this to happen. I explained everything that happened to David Chaparro.
He told me he needed to hear her side of this. I could see how uninterested he was so I said to him I can see you are not going to do anything about this. He also said I will not fire her for this. I told him that is not why I brought you into this.
This should not be how you treat your customers and then he admitted the invoice should have been issued at the service desk. I told him I know you don't intend to do anything about this because you never even ask for my name of contact information. This shows me you never intended to make this right. I did not even mention firing anyone I just want them to treat the customer better than that.
This was so out of the ordinary. I have been shopping at Menards for more than 30 years. I was shocked by the initial encounter and then the Manager not being concerned at all was too much.
By the was I am 68 years old and disabled I had a back brace on that was apparent so sending me around the store was a hardship for me. I just want someone to make this right.
Preferred solution: Let the company propose a solution.
Menards Cons: Managers are horrible know nothing do nothing never around.
Location: 14975 Lincoln Avenue, Dolton, IL 60419