We did a special order at your store in Burlington WI. When we went to pick it up, part of it was ready.
The other part was sitting on the shelf, which we were told we could go pick it up ourselves. These were very large heavy boxes of tile, nobody offered to help. We were then told to bring it to the back bay area to add it to the rest of our order, where we ended up loading half of it ourselves. Next time I will be sure to wear my protective back brace and work gloves so I am prepared.
Never had an issue like this at Home Depot, they have always offered to help and bring it out to our car. So I guess I know where I will be going next time.
Location: La Crosse, Wisconsin