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Bought a hot water tank, got home to open the box and the entire tank is banged up, dented and looks HORRIBLE. We asked for a percent off or for a new one- they refused a percent off and said we had to bring it to the store for a new one- we live an hour away from the store who has it in stock and we have no hot water and need it installed tomorrow.
The manager we spoke too could care less. Horrible customer experience- horrible customer service.
This is an expensive project that needs to be done and a complete eye sore. I would like to speak to a corporate manager, because the store manager seems to care less about its customers- who are what makes the business grow.
Preferred solution: Price reduction.
Menards Cons: Rude ignorant, I was given the run-around, Managers are horrible know nothing do nothing never around.
Location: 6405 Jackson Road, Ann Arbor, MI 48103
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