5311 Kane Rd, Eau Claire, WI 54703, USA
2 comments
Not resolved

Our journey with Menards and Midwest Manufacturing regarding the kitchen countertop we ordered in November.It arrived in mid December and installed by our contractor Dec 20th.

However the cutout for the gas stove top was not according to template instructions and this was not discovered until all the existing countertops were removed, water pipe connects undone, gas connection to stove etc shut off and such a mess in the house. Countertops were then retrieved from the garbage dump and pieced together, and everything made serviceable after waiting another 24 hours. A waste of time, resources and contractor $$$$What should have been a one day install has now taken three days. I am just now finding out that both companies are intertwined.

No one at either company truly wants to help sort out the issue. Best to work with Home Depot. . We filed a complaint and 40 days later this is our response.

No more business from us at Menards and Midwest Manufacturing. I apologize for the delay in response. Your claim was sent to the countertops plant to review and received a response late last week. A letter was to be written today, in fact.

However, since I have your email, I will just send the correspondence this way instead. According to our records, a replacement countertop was ordered on December 20, 2016 under Special Order Contract number HLND30157763 (and received at the Menards store on December 28). The warranty covers the replacement of defective parts. The warranty does not cover the refund of the purchase price, monetary compensation, labor charges, travel expenses, or finishing expenses.

Since the countertop was replaced, we would be unable to offer any compensation in this matter.Thank you, Louise Fox Midwest Manufacturing

Review about: Countertops From Midwest Manufacturing Owned By Menards.

Review #1001472 is a subjective opinion of a user.

1.3
Exchange, Refund and Cancellation Policy
Website
Staff
Customer service
Product or Service Quality
Value for money
Diversity of Products or Services
Price Affordability
Reason of Review / Monetary Loss Inferior cut to template increased my install costs 2 xtra days / $800
Preferred solution credit towards future purchase (not Midwest Manufact products)

Had an Experience with Menards?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1282020
Shouldn't have approved the template. Shouldn't have destroyed your home before inspecting the countertop. *** should've looked at it at the store before you left. Maybe hired a competent contractor? Grow up kid.
will
to Anonymous Ottawa, Ontario, Canada #1311662
really! wait till you have a problem.. what a jack *** you are!!

You May Also Like

"Ordered 1/2" Carolina Stair Single Swivel Base for Adjustable Slide Baluster. They are actually 3/8". I had to pay a machine shop to machine them. I chose not to complain...." Read more
"Just over a year later the keypad went bad. Paid 85 dollars for the lock. Called company for replacement and they do not have replacement parts!!! Buy a..." Read more
"I saw in the ad they had 6-cube cubbies on sale for $19.99, normally $29.99. I wanted to get a couple of those plus some other things, so I drove..." Read more
"One week ago I would have given this place a top five star review, but I'll be darned if the staff didn't cut me down to size today. I..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more
"#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more
"How can you call this a steak burger? I visited a store April 22, 2017. This was the first time i had steak n shake in 5 yrs. The "burger"..." Read more