Menards
Reviews and Complaints
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Verified Reviewer | Minneapolis, MinnesotaDid not receive my online order.
User's recommendation: This is the 1st time I didn't get my package. So I'm hoping we can get it figured out quickly
Lack of mobility scooters at Elizibethtown Ky store
This store only has two scooters. Im forced to use your competitors stores because the only two scooters the store has are always in use.
I hope you can rectify this problem. Thank you, Rodney King
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Verified Reviewer | Chicago, IllinoisI purchased a ogauge hopper the other day the car arrived I lnstalled it on my layout and rhe cupplers would not lock went my rolling stock would move this is the third car I have purchased that faile
Preferred solution: Put a better coupler on the FREIGHT CARS!
Have not received rebate
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mankato, MinnesotaGift card Fail
I recently received a Gift card for $100 from my father in law. The gift card had a pin so I could use it for online shopping which was convenient because the nearest store was 35 miles away.
When I tried using the card online an error came up telling me the card was invalid. I double checked and I had the numbers right. I went online to see what was left on the card and it also came up as invalid. I brought it to the store in Mankato and with the card and receipt they treated me rudely and told me I had to take the card back where it was purchased, that being 150 miles away.
before I brought it back to Menards I emailed customer service twice with no response. I am very disappointed in Menards and if I ever purchase a gift card I will check to see if it got activated.
I understand mistakes happen but it should have been resolved at the customer service desk. I did call my Father in Law and it showed up on his debit card that he purchased the gift.
- Good values on most items
- Good assortment of items
- Worst customer service ever
Preferred solution: Apology
User's recommendation: If you purchase a Menards gift card have the Sales Clerk check it before you leave the store to be sure the money is on it.
Missing Order
User's recommendation: Make that police report if your packages are ever stolen, luckily I did
Cleanliness of men's restroom and hand dryers don't work.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Doylestown, PennsylvaniaI've have lost a receipt
User's recommendation: Great store
Rebates
Preferred solution: Apology
No comment
- Price
- Prices and
- Online experience
Preferred solution: Just a receipt of what I PURCHASED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minot, North DakotaCustomer service
making a mistake and paying for tax at the register because Im having the material delivered to the reservation. I took the paperwork to customer service person named Kali and she was rude at the get go.
She called the store manager up and after what he said we needed to do I said oh shoot we coulda figured that out. Then Kali said in a very rude attitude @ I tried to tell you that but you wouldnt listen I said this is *** And Cody the store manager heard her say it then he said dont swear at me. I said Im not swearing at you I said *** because it was *** the. way she treated me.
I spent a lot of money at Menards and usually have a great experience there. This is at the Minot ND store.
Preferred solution: Nothing just polite people working again at the Minot storeโฆall higher managers seem rude.
User's recommendation: Customer service needs to really work on their bad attitude because this is not the first time they been rude
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Verified Reviewer | Brooklyn Park, MinnesotaResolved: Terrible Customer Experience
Was provided with a meaningful apology and assurance that steps will be taken to address the internal issues that led to this situation. Alex also provided the service that I had requested in light of the issue..
I have updated the ratings of this store based on the actions that store manager Alex took.
I am updating this review based on the actions that the Store Manager (Alex) took to rectify this experience. Alex took the time to contact me and made things right.
Could not find a contact for the District Manager so emailed the CEO. No response as of yet.
Broke after a few months. Was sent by the manufacturer to the store for replacement. Went to the store with my letter from the manufacture and wasted over an hour. Was told they had a replacement, went to the back of the store just to find out that they didn't, and no idea when they would have them.
Back to the counter a second time, waited over 15-minutes and then told to go back and find the next similar item and it would be exchanged.
Went back to the back of the store the second time with a manager, selected the next up model (only $20 more) and brought it back to the service counter for a third time. Another 5 minutes goes by and the replacement was then rung up along with a few small items I was going purchase. When I received the total I discovered that instead of swapping the items they up-charged me, instead of the swap they had promised. After questioning this for some time with the assistant manager I then asked to speak to the GM.
Mike.
Mike came to the desk, now approaching 45 minutes for a simple transaction, just to have Mike provide empty apologies and no constructive effort to provide support. Worst of all, Mike would not honor the promise made just minutes before and instead said that they would order the item for replacement (which the assistant manager originally said couldn't be done) and that I would have to return, yet again, to the store at some unknown point to get the exchange.
The worst part of this experience was that other than the manager who helped me select the replacement no one cared at all. I wasted over an hour without any real result, but worse yet, a promise was made and then broken (the replacement on the spot) and all the General Manager said he could do was say, "I'm sorry, I apologize." Well, in this case, Menards lost a long time and continuing customer.
No more, I will no longer shop at this specific store. In my opinion, they give the whole Menards brand a terrible name and will be telling friends, family, and anyone else to shop elsewhere.
- Location
- Products
- Customer service
Preferred solution: Recompense for the hour that I wasted and an apology that has substance.
User's recommendation: Avoid the Brooklyn Park MN Store
Shipping
Preferred solution: Hire human's not machines for Customer Service
Need a copy of purchasesCopy of a rebate receipt
Preferred solution: Let the company propose a solution
User's recommendation: How long do your sales receipt, do not send in with rebate
Special Order
Ordered items that were special order. Waited more than 10 days to receive the items.
Received an email stating items received in full ready for pickup. When I went to pick items up, only 1 of the 4 items were in the store. They could not tell me what happened, they just kept blaming the vendor for the mistake. I was also questioned by management if I ordered all 4 items.
4 items was the same product just 4 of them. After I had left the store I received an email stating 3 more items were ordered to fulfill my order, with a wait for 10 more days before I would receive them.
The manager I talked to was blaming everyone but her store. I will think twice before I order anything special order again
- Very rude gm
- Rude management and staff
Preferred solution: Apology
User's recommendation: Keep receipts to prove order
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How many grocery stores or drug stores have you seen with scooters? It seems that if you can get around stores that sell the necessities in life you should be able to get around a store like Menards as well.
Having worked in a retail store it seems like providing these scooters could be quite the liability as well. People jumping on these scooters that they aren't familiar with can be dangerous.
They often zip up and down aisles without slowing at intersecting aisles and often run in tho racks and displays as well. You are better off getting your own scooter and becoming familiar with its operation rather than jumping on whatever a store might have to offer.
" You are better off getting your own scooter and becoming familiar with its operation rather than jumping on whatever a store might have to offer. " How do you expect a person with physical limitations to haul said scooter to store???
do you expect their insurance company to purchase a pick up truck to haul this scooter they only need at retail stores the size of texas. Also how you expect them to unload said scooter from their vehicle since store staffing has a strong reputation of being absolutely useless when they see a customer struggle with heavy merchandise. As stated menards has 1 or 2 motorized scooters that often are dead batteries or in use. Wal mart, home depot and other big box stores provide a dozen motorized scooters and help customers with physical disabilities, what's menards staff when they see a customer asking for assistance?
They bellow "thats not my job" and run off at the speed of light. customer service has failed at menards
Can't say that I've ever seen a store with a dozen scooters.
7 are in use by customers, 4 being recharged, and 1 being put aside for maintenance. Most big box stores are considerate to customers with physical limitations by providing ample motorized carts, and litteraly curbside assistance for people with limitations.
Whats menards do?
1 motorized scooter in use, 1 with dead battery, and for online pick up you need to pay a surcharge per item for an employee on company to preform the job they were hired to do, then drive though a lumberyard full or random nails, wood, and metal banding waiting to poke your car tires then you have to walk in the rear of the store and wait forever at an unattended desk until 2 employees again on company time finish their personal conversation............ unless your lucky enough to be greeted by an employee who's discreetly having a smoke by the door for the online order area.
Thatโs why you remain pleasant and make good friends and stay close with your family. I canโt imagine not having anyone to call if I needed help. Also, OP needs to say what they needed to purchase.
Your disability isn't everyone else's disability too...