My father went to Menards to purchase a lawnmower. When he applied for the Menards card, the cashier already charged him for the item but told him that if he added a few more, he would qualify for the no interest plan.
So he did that with the notion that the cashier voided the first charge. Little did we know, when we received the statement, that the cashier did not void our first charge and now we are in the process of disputing it. We got the store and printed our receipts and showed them to customer service. Little did we know that the women behind the counter would give us a bad attitude when we were trying to explain our dilemma.
One of the ladies told me that we returned the item and I had to tell her that the receipt was not a return but a copy from the kiosk machine to show her that we were charged for the same item twice within two to three minutes of each other. She left with an attitude (I did not even give her one) and another lady (much nicer) got my info and said she would call me back. Surprisingly, the cashier who did the original transaction no longer works their.
I wonder why?
Product or Service Mentioned: Menards Cashier.
Monetary Loss: $294.