I had to order (1) Split Cedar 3-Rail post from Menards. A deer sheered off the post along with two sections of fencing.
I had purchased 3 posts earlier this year, Special Ordering from the Building Materials Dept. This time, I was charged $13.99 for 'Breakpack/Pkg'. Oh, the post cost $10.98. I discussed this with the Building Materials Mgr.
who said this is now Menards policy. I told them it was ridiculous to pay more for packaging than the product ordered. He shrugged his shoulders. After paying at the register, I went to the front desk and asked to talk to the store manager.
Turns out the Building Materials Mgr. & Store Manager were one in the same. I again discussed the 'gouging' by having customers pay for packaging, and on a wood post. I mean, what could break!
I emailed Menards Customer Service and received a reply from their Merchandise Manager who stated they had to add the packaging charge to prevent 'this item' from getting damaged. He stated 'The cost to protect 1 post is very close to the same as protecting 5 or 10'.
As a result of their policy and I feel insensitivity in charging for 'shipping packing material' (which by the way was no big deal-not even bubble wrapped!)I'm taking my home improvement spending to Home Depot/Lowes/Theisen's. Menards has lost a valuable customer as a result of their policy and inflexibility.
Product or Service Mentioned: Menards Manager.