I purchased a chandelier from Menards and took it home in a very large box. My husband came home from work at night, took out the old chandelier and proceeded to install the new one.
Upon opening the box he discovered the porcelain sockets were all broken. He was mad. He put it all back in the box and took it back to Menards to get my money back. Because I wrote a check he would have to wait 3 business days to receive a refund, which he understood.
He said that would be ok and to give him a receipt for the chandelier he was returning and he would be back in 3 days to get the refund. He was then told to take the defective chandelier back home again and bring it back in 3 days. They would not take it back and give him a receipt.
So he had to load the big box back in the car, bring it home again, and bring it back again in 3 days. He was pissed